BEWARE! Most companies in the academic writing industry DO NOT offer a specific Money Back Guarantee. They often tend not to keep their promise to return your money if you are not satisfied with the order. At WritingMetier.com, we want you to FEEL SAFE when placing your order!
Our Money Back Policy gives you the right to request and receive a refund at any stage of your order, if anything goes wrong. This includes any possible problems you might encounter, and secures your interests. Our company enjoys a high customer satisfaction rate, while refund requests are rare, which is partly due to our crystal-clear Money Back Guarantee. Quality-based refund requests are reviewed by our specialists and processed within a 14 day period, all other refund requests are processed within 3-4 business days.
I want to cancel my order
If you decide to cancel your order before we assign a writer to work on it, you receive a 100% refund. If a writer has already been assigned, and it is confirmed by order`s status bar at the top of your order page, the refund amount depends on your deadline. You can claim a 70% refund if half or less of the period has passed, and up to 50% thereafter. This is because the writer who starts on your assignment should receive the compensation for the work done.
If you want to cancel the order, please make sure to contact our Support Team via email at [email protected] or using the Live Chat as soon as possible, and then confirm the cancellation with a message on the respective order page. This is the only way we can process your request shortly.
Please note that you cannot receive a refund for order cancellation if the paper has been completed and delivered to your order page on time. If the paper has been delivered within the deadline you stipulate and pay for, you can only request a refund due to quality concerns.
Provided you haven`t downloaded the paper and the circumstances for order cancellation were beyond your control a partial refund up to 30% might still be considered.
I paid for one order twice
If you notice that you were charged twice, and you receive two receipts from the payment processing system (that is, PayPal or others used on this Website), do not hesitate to contact us. Forward both receipts to our email and the extra payment will be refunded in full within the shortest possible time.
I accidentally placed two identical orders
If you complete the payment for two identical orders by mistake, please contact us immediately to clarify the situation before we proceed with both orders. It is your responsibility to cancel any orders you do not need, before we assign a writer to work on them. Otherwise, they are regarded as regular orders and standard refund procedures apply (see *I want to cancel my order*).
No writer was found to work on my order
We always do our best to assign the most appropriate writer to work on your paper; however, it is still possible that on rare occasions the writer is not found. If this does occur, we issue a full refund for you.
If you request for the revision of the finished paper to be completed by a different writer, and a suitable one is not found, our Dispute Department reviews your claim and proceeds with an appropriate refund after you request it.
My paper was late
If lateness occurs due to the late upload of extra materials on your part, you cannot apply for a lateness refund. Please make sure all paper details and additional materials are provided upon placing the order.
If due to some other reason the first version of a paper is delivered after the original deadline, you can request recalculation of the order price, according to the deadline for delivery. For example, an 8-hour delivery paper completed an hour late now falls into the 16-hours delivery category, and should cost less. The difference in price is refunded. If lateness occurs with a long-term order (10-14 days or longer) we refund 7% upon your request.
All lateness refund requests should be submitted via email at [email protected], within 14 days from the time the paper was delivered.
The revision of my paper was late
Lateness refunds and price recalculation do not apply to revisions, since revision deadlines are set separately.
In order to avoid confusion, please make sure you choose the correct deadline when placing an order. Your estimated submission deadline should correspond to the date when your paper is due, and should exceed your first draft deadline by at least 30%, so that we are given a leeway for any possible revisions of your order.
If your estimated submission deadline does not exceed your first draft deadline by at least 30%, you should give the writer an additional time to complete the task.
I am not fully satisfied with the quality of the paper. However, I accept it and will revise it myself. I request a partial refund.
If you are not completely satisfied with the quality of the paper you receive, you may request a free revision, or ask for a different writer to be assigned to your order. Alternatively, you can request a partial refund, please title your email “I am not fully satisfied with the quality of the paper. I request a partial refund” and send your request at [email protected].
If you choose this option, you are automatically provided with the MS Word version of the paper. You then have 14 days to provide strong reasons and examples to back up your claim, or your own revised version of our paper as supporting evidence. As soon as you do that, up to 40% could be refunded at the Dispute Department’s discretion. To request a partial refund after you have already approved the last version of your order, contact our support team using the live chat or via email at [email protected] for assistance.
Failure to provide information required for dispute resolution within 14 days results in cancellation of the dispute, after which no refund is possible.
All partial refund requests should be submitted within 14 days from the time the paper is approved.
I am completely dissatisfied with the quality of the paper, so I have decided to write it myself. I request a full refund.
If you are completely dissatisfied with the quality of the paper you receive, you may request a free revision, or ask for a different writer to be assigned to your order. Alternatively, if you haven’t previously approved the paper, you can request a full refund, please title your request as “I am completely dissatisfied with the quality of the paper, so I have decided to write it myself. I request a full refund” and send it at [email protected]
IMPORTANT!!! Please note that if you choose this option, the paper we created is immediately posted online for commercial purposes. You then have 14 days to provide strong reasons and examples to back up your claim. You could also upload a copy of your own version of the paper as supporting evidence that our writer’s work did not meet any of your expectations. The paper you provide is discarded immediately after our review, and is not stored in our internal database or shared with any third party. As soon as you do that, up to 100% could be refunded at the Dispute Department’s discretion.
Failure to provide information required for the dispute resolution within 14 days results in cancellation of the dispute, after which no refund is possible.
In case of a full refund request, the Company reserves the right to publish the paper online for commercial purposes. We do not keep any kind of essay databases, and “publish online” means that if the paper is googled, searched for in a search engine, or checked by any kind of anti-plagiarism software, it links back to our website. It may also be published as content or as a sample essay. This is done to protect our writer’s work in cases when a customer claims a refund after the work has been completed and used.
Customers have the opportunity to review their order and request additional corrections if necessary. However, once you get an access to an editable and printable version of the paper, you cannot request a full refund. If you have at least once approved either the initial, or the revised version of your paper, you are only eligible for a partial refund.
All full refund requests should be submitted within 14 days from the time the paper is delivered.
I would like to receive a refund for an additional service/option
One page summary option
If you decide to cancel “One page summary” option before the writer starts the work on it, you receive a 100% refund. If a writer has already started, the refund amount depends on the amount of work done by the writer. You can claim a 50% refund if half or less of the summary has been done. Please contact our support using the live chat or via email at [email protected] before requesting a refund for “One page summary” option.
Professional quality check
If you decide to cancel “Professional quality check” option before our professional editorial team starts the work, you receive a 100% refund. If one of our editors has already started, the refund amount depends on the amount of work done by the editor. You can claim a 50% refund if half or less of the editing has been done. Please contact our support using the live chat or via email at [email protected] before requesting a refund for “Professional quality check” option.
The additional fee you pay for this service becomes non-refundable once the plagiarism report is delivered with your paper. In case it was not provided upon delivery for some reason this payment will be refunded.
There are a few things you can do to make sure your order does not go into dispute:
- Please provide all details necessary for completion of your paper at the time you place the order.
- Keep in touch with your assigned writer. They might need clarifications or additional information to make sure you get a great paper (in such case we will contact you with questions to email provided during the registration).
- Stay calm and considerate, even in the unlikely event you need to make a claim or complaint. Our support team is here to take care of any problematic situation.