Privacy policy

Your privacy is critically important to us. We have a few fundamental principles:

  1. We are thoughtful about the personal data we ask you to provide and the personal information that we collect about you through the operation of our services.
  2. We store personal information for no longer we really have a need to keep it or when it is required by law.
  3. We aim to make it as simple as possible for you to control what information on this website is shared publicly (or kept private), indexed by search engines, and permanently deleted.
  4. We aim for full transparency on how we gather, use, and share your personal information.
Below is our Privacy Policy, which incorporates and clarifies these principles.

Who We Are and What This Privacy Policy Covers

Last updated: January 10, 2024

Intro

Writing Metier OÜ (“WM” or “we”) welcomes you. This Privacy Notice (“Privacy Notice”) applies to our website: https://writingmetier.com/ (“Website”). The Privacy Notice describes how your personal data is collected, stored, used and what happens when you use the Website.

About us

We are the controller of your personal data processed through the Website. This means that we determine the purposes, scope and means of personal data processing.
Name Writing Metier OÜ
Registration number 14505896
Address Harju maakond, Tallinn, Kesklinna linnaosa, Tuukri tn 19-315, 10120
Email info@writingmetier.com, support@writingmetier.com - for general inquiries

About you

When you visit the Website / App, you become our user (“User”). We divide the Users into categories so you can easily find details about the processing of your personal data.
Type of User Description
Visitor User who visits the Website.
Contactor User who contact us via ”Contacts” page.
Support Requestor User who requests to our Support.
Newsletter Subscriber User who subscribes to our newsletter.
Customer User who creates an order / account.
Please note! We do not knowingly process the personal data of Users under the age of 16. If you are such a User or the legal representative of such a User, please, contact us.

Personal data

Sources of data

We receive your data when you visit the Website and interact with it, depending on your actions on the Website. You can change your personal data by exercising your right to rectification or by the Website functionality. Please note that the same lawful basis and storage terms apply to the changed data. We may also (although we do not necessarily do so) receive data from third parties. It depends on your settings and the features you use.

Lawful bases for processing

To process your personal data, we rely on the following lawful bases:
  • performance of the contract — for the processing necessary for the negotiating on, conclusion, and performance of a contract (mainly, the Terms of Use) with you
  • legitimate interest — for the processing aimed at the development of our services, taking into consideration your interests, rights, and expectations
  • legal obligation — for the processing as required by applicable laws (for example, to comply with tax or KYC/AML regulations) or if requested by a law enforcement agency, court, supervisory authority, or another state-authorised public body
  • consent — for additional specific purposes.

Visitors’ data

When you use the Website as the Visitor, we collect some data automatically. We need technical data to operate, support, and improve the Website’s functionality.
Data Description Reasons for processing Lawful basis
Necessary technical data Information about your operating system, device type, browser name and version The smooth operation of the Website Performance of the contract
Necessary cookies Information that is necessary for the operation of the Website Improving your experience of using the Website Performance of the contract
Marketing cookies Marketing information used to match relevant advertising to you Marketing Consent
Preference cookies Information necessary for operating some services on the Website The operation of some services on the Website Consent
Statistics cookies Information that helps us to understand how you interact with the Website by collecting and reporting information Improvement of the Website and analysis of the statistic for other purposes Consent
Data storage
Necessary technical data Stored during the use of the Website and for 3 years from the last visit.
Cookies Stored during the expiry period provided in our Cookie Policy.

Contactor’s data

Data Reasons for processing Lawful basis
Email To respond to your request
Performance of the contract
Message To understand your request and to fulfill it
Data storage
Stored for 3 years from the moment of submit.

Support Requestor’s data

Data Reasons for processing Lawful basis
Email To respond to your request
Performance of the contract
Name To personalize our response to your request
Message To fulfill your request
Data storage
Stored for 3 years from the moment of submit.

Newsletter Subscriber’s data

Data Reasons for processing Lawful basis
Email Marketing Consent
Data storage
Stored for 3 years from the moment of submit, if you do not withdraw consent.

Customer’s data

Data Reasons for processing Lawful basis
Email To respond to your request if it is impossible to solve through chat
Performance of the contract
Name To personalize our response to your request
Any data provided by you in the LiveChat on the Website To help you resolve your issues
Number of pages
To calculate your order and provide you with the estimated price
Performance of the contract
Type of paper
Academic level
Deadline
Price in EUR
Currency
To submit and proceed with your order
Performance of the contract
Academic level
Type of paper
Discipline
Topic
Paper instructions
Additional materials
Paper format
Deadline
Pages
Spacing
Sources to be cited
Charts
PowerPoint slides
Writer category
Types of additional services
Coupons
Payment details and amount To confirm your payment Legal obligation
Email
To log in to the existing account
Performance of the contract
Password
Email
To sign you up to account
Performance of the contract
Password
Name
Phone number Consent
Message to Writer / Support To answer your questions Performance of the contract
Files To process additional information from you Performance of the contract
Data storage
Data that is processed based on performance of the contract. Stored for 3 years from the moment of submit.
Data that is processed based on consent. Stored for 3 years from the moment of submit, if you do not withdraw consent.
Data that is processed based on legal obligation. Stored for 6 years minimum from the moment of receiving.

Data received from third parties

We may receive some personal data from third parties. The amount of data collected, the purposes, and the lawful basis for processing is determined by the respective privacy documents of these third parties.
Third party Description Link to the privacy document
LiveChat We use API of the LiveChat for creating the direct chat with you through the Website. Privacy Policy
Stripe We use Stripe for processing payments. Privacy Policy
PayPal We use PayPal for processing payments. PayPal Privacy
Yespo We use Yespo for email marketing. Privacy Policy

Data sharing with third parties

We can share your personal data with third parties without any harm to you and in full compliance with applicable law. In addition, we have implemented organisational and technical measures to ensure the security of personal data during data transfer to third-party.
Third parties Description
Analytics tools We use analytics tools to understand and promote our business.
Messengers We use messengers to communicate with you in ways that are convenient for you.
Contractors, services providers on Website We cooperate with service providers and contractors to provide you with their services, operate, develop and improve the features and functionality of the Website, fulfil your support requests, complete payment transactions, etс.
Providers of the services our team use We use CRM systems, messengers, and other services in our organisation to provide you with our services.
State authorities, courts, law enforcement agencies, etc We may be obliged to transfer some of your data to tax authorities, courts, law enforcement agencies, and other governmental bodies: to comply with a government request, court order, or applicable law
  • to prevent unlawful use of the Website
  • to protect against claims of third parties
  • to help prevent or investigate fraud.
To get a detailed list of the third-party recipients of your personal data, contact us.
To share your data, we rely on the following lawful bases, depending on the case: consent, compliance with the law, and performance of a contract.

Data transfer outside the European Economic Area

The personal data we collect is stored on servers in Germany. The data is stored in Germany by default, but we may need to process your personal data in another country. If there is no adequate decision by the European Commission regarding the country we transfer data to, we use adopted Standard Contractual Clauses based on legislation assessments for data protection during transfer and storage. If there is an adequate decision by the European Commission regarding the country we transfer data to, we can transfer personal data to that third country without any further safeguard being necessary. You can read more detailed measures to protect your personal data below.

Data protection

We apply a variety of security measures appropriate to the risks.
Organisational measures
Staff training Internal policies and instructions
Non-disclosure agreements (NDA) Transfer protection
Physical measures
Video monitoring Signalling
Limited access to premises Round the clock security
Technical measures
Two-factor authentication Backups

Data subjects rights

European Economic Area residents

You, as a data subject, have the right to interact with its data directly or through a request to us. This section describes these rights and how you can exercise them:
Right Description
Right to access You can request an explanation of the processing of your personal data.
Right to rectification You can change the data if it is inaccurate or incomplete.
Right to erasure You can send us a request to delete your personal data from our systems. We will remove them unless otherwise provided by law.
Right to restrict the processing You may partially or completely prohibit us from processing your personal data.
Right to data portability You can request all the data you provided to us and request to transfer data to another controller.
Right to object You may object to the processing of your personal data.
Right to withdraw consent You can withdraw your consent at any time.
Right to file a complaint If your request was not satisfied, you could file a complaint to the regulatory body.
To exercise your rights, contact us. If your request was not satisfied, you can submit a complaint to your local Data Protection Authority. You may find it here. UK residents enjoy the same rights but may lodge a complaint at the other Authority in the UK – Information Commissioner’s Office. You can contact them at 0303 123 1113 or go online at www.ico.org.uk/concerns.

United States residents

You, as data subjects, have some special privacy rights. To use them, please contact us.
Please note! Depending on the state and legislative requirements, we have from 30 to 60 days to exercise your request, with the right to postpone it for 30 days more.
If your complaint is not satisfied, you can file a complaint with the Federal Trade Commission. Your rights vary depending on the laws that apply to you but may include:
Right Description Area
Right to access You can request an explanation of the processing of your personal data.
  • California;
  • Colorado;
  • Connecticut;
  • Indiana;
  • Iowa;
  • Montana;
  • Tennessee;
  • Texas;
  • Utah;
  • Virginia.
Right to correct You can change the data if it is inaccurate or incomplete.
  • California;
  • Colorado;
  • Connecticut;
  • Indiana;
  • Iowa;
  • Montana;
  • Tennessee;
  • Texas;
  • Virginia.
Right to delete You can send us a request to delete your personal data from our systems.
  • California;
  • Colorado;
  • Connecticut;
  • Indiana;
  • Iowa;
  • Montana;
  • Tennessee;
  • Texas;
  • Utah;
  • Virginia.
Right to portability You can request all the data you provided to us and request to transfer data to another controller.
  • California;
  • Colorado;
  • Connecticut;
  • Indiana;
  • Iowa;
  • Montana;
  • Tennessee;
  • Texas;
  • Utah;
  • Virginia.
Right to opt out of sales The right to opt out of the sale of personal data to third parties.
  • California;
  • Colorado;
  • Connecticut;
  • Indiana;
  • Iowa;
  • Montana;
  • Tennessee;
  • Texas;
  • Utah;
  • Virginia.
Right to opt out of certain purposes The right to opt-out of processing for profiling/targeted advertising purposes.
  • Colorado;
  • Connecticut;
  • Indiana;
  • Montana;
  • Tennessee;
  • Texas;
  • Utah;
  • Virginia.
Right to opt out of processing of sensitive data The right to opt-out of processing of sensitive data. California.
Right to opt in for sensitive data processing The right to opt in before processing of sensitive data.
  • Colorado;
  • Connecticut;
  • Indiana;
  • Montana;
  • Tennessee;
  • Texas;
  • Virginia.
Right against automated decision-making A prohibition against a business making decisions about a consumer based solely on an automated process without human input
  • California;
  • Colorado;
  • Connecticut;
  • Indiana;
  • Iowa;
  • Montana;
  • Tennessee;
  • Texas;
  • Virginia.
Private right of action The right to seek civil damages from a controller for violations of a statute. California.
Please note! Some states do not have privacy laws. The rights of residents of such states are governed by U.S. federal law. If your state is not on the list, please contact us.

Do not sell my personal information

California residents have the right under the California Consumer Privacy Act (“CCPA”) to opt out of the “sale” of their personal information by a company governed by CCPA. WM does not sell your personal information to anyone nor use your data as a business model. However, we support CCPA by allowing California residents to opt out of any future sale of their personal information. If you would like to record your preference that we will not sell your data in the future, please contact us via our email.

Do-not-track requests

California residents visiting the Website may request that we do not automatically gather and track information about their online browsing movements across the Internet. Such requests are typically made through web browser settings that control signals or other mechanisms that allow consumers to exercise choice regarding collecting personal data about an individual consumer’s online activities over time and across third-party websites or online services. We currently do not have the ability to honour these requests. We may modify this Privacy Notice as our abilities change.

Canada residents

You, as a data subject (individuals), under The Personal Information Protection and Electronic Documents Act, Personal Information Protection Act of British Columbia, Personal Information Protection Act of Alberta, and Act respecting the protection of personal information in the private sector of Quebec have the right to interact with its data directly or through a request to us regarding privacy issues. This section describes the privacy rights of Canadian residents and how they can exercise them:
Right Description
Right to access You can request an explanation of the processing of your personal data.
Right to rectification You can change the data if it is inaccurate or incomplete via request or profile settings on the Website / App.
Right to delete You can send us a request to delete your personal data from our systems or delete your account via Website / App settings. We will remove all data unless some of them we have to store in compliance with the law requirements.
Right to data portability You can request all the data you provided to us and request to transfer data to another controller.
Right to object opt-out You may object to the processing of your personal data.
Right to withdraw consent You can withdraw your consent at any time.
Right not to be subject to automated decision-making You can object to being subject to automated-based processing to know if there are consequences concerning them due to such processing.
Right to lodge a complaint If your request is not satisfied, you can file a complaint to the regulatory body.
To exercise your rights, contact us. We have 30 days to exercise your request from the moment it is received on our contact email. If your complaint is not satisfied, you can file a complaint to the Office of the Privacy Commissioner of Canada.

Cookies

We use cookies that are needed for the Website’s operation. By using cookies, we receive automatically collected data. You can read more in the Cookie Policy. If you want to turn off cookies, you can find instructions for managing your browser settings at these links:
Internet Explorer Firefox Chrome Opera
Microsoft Edge Vivaldi Safari Brave

Privacy Notice updates

This Privacy Notice is developed according to the General Data Protection Regulation, other applicable privacy laws, and best privacy practices. Existing laws and requirements for the processing of personal data are subject to change. In this case, we will publish a new version of the Privacy Notice on the Website. If there are material changes to the Privacy Notice or the Website that affect your data privacy rights, we will notify you by displaying information on the Website and, if necessary, ask for your consent.

How can you reach us?

For other contact details, please find them on our Contacts page.