Privacy policy
Your privacy is critically important to us. We have a few fundamental principles:
- We are thoughtful about the personal data we ask you to provide and the personal information that we collect about you through the operation of our services.
- We store personal information for no longer we really have a need to keep it or when it is required by law.
- We aim to make it as simple as possible for you to control what information on this website is shared publicly (or kept private), indexed by search engines, and permanently deleted.
- We aim for full transparency on how we gather, use, and share your personal information.
Who We Are and What This Privacy Policy Covers
Last updated: January 10, 2024Intro
Writing Metier OÜ (“WM” or “we”) welcomes you. This Privacy Notice (“Privacy Notice”) applies to our website: https://writingmetier.com/ (“Website”). The Privacy Notice describes how your personal data is collected, stored, used and what happens when you use the Website.About us
We are the controller of your personal data processed through the Website. This means that we determine the purposes, scope and means of personal data processing.Name | Writing Metier OÜ | ||
Registration number | 14505896 | ||
Address | Harju maakond, Tallinn, Kesklinna linnaosa, Tuukri tn 19-315, 10120 | ||
info@writingmetier.com, support@writingmetier.com - for general inquiries |
About you
When you visit the Website / App, you become our user (“User”). We divide the Users into categories so you can easily find details about the processing of your personal data.Type of User | Description | ||
Visitor | User who visits the Website. | ||
Contactor | User who contact us via ”Contacts” page. | ||
Support Requestor | User who requests to our Support. | ||
Newsletter Subscriber | User who subscribes to our newsletter. | ||
Customer | User who creates an order / account. | ||
Please note! We do not knowingly process the personal data of Users under the age of 16. If you are such a User or the legal representative of such a User, please, contact us. |
Personal data
Sources of data
We receive your data when you visit the Website and interact with it, depending on your actions on the Website. You can change your personal data by exercising your right to rectification or by the Website functionality. Please note that the same lawful basis and storage terms apply to the changed data. We may also (although we do not necessarily do so) receive data from third parties. It depends on your settings and the features you use.Lawful bases for processing
To process your personal data, we rely on the following lawful bases:- performance of the contract — for the processing necessary for the negotiating on, conclusion, and performance of a contract (mainly, the Terms of Use) with you
- legitimate interest — for the processing aimed at the development of our services, taking into consideration your interests, rights, and expectations
- legal obligation — for the processing as required by applicable laws (for example, to comply with tax or KYC/AML regulations) or if requested by a law enforcement agency, court, supervisory authority, or another state-authorised public body
- consent — for additional specific purposes.
Visitors’ data
When you use the Website as the Visitor, we collect some data automatically. We need technical data to operate, support, and improve the Website’s functionality.Data | Description | Reasons for processing | Lawful basis |
Necessary technical data | Information about your operating system, device type, browser name and version | The smooth operation of the Website | Performance of the contract |
Necessary cookies | Information that is necessary for the operation of the Website | Improving your experience of using the Website | Performance of the contract |
Marketing cookies | Marketing information used to match relevant advertising to you | Marketing | Consent |
Preference cookies | Information necessary for operating some services on the Website | The operation of some services on the Website | Consent |
Statistics cookies | Information that helps us to understand how you interact with the Website by collecting and reporting information | Improvement of the Website and analysis of the statistic for other purposes | Consent |
Data storage | |||
Necessary technical data | Stored during the use of the Website and for 3 years from the last visit. | ||
Cookies | Stored during the expiry period provided in our Cookie Policy. |
Contactor’s data
Data | Reasons for processing | Lawful basis |
To respond to your request |
Performance of the contract |
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Message | To understand your request and to fulfill it | |
Data storage | ||
Stored for 3 years from the moment of submit. |
Support Requestor’s data
Data | Reasons for processing | Lawful basis |
To respond to your request |
Performance of the contract |
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Name | To personalize our response to your request | |
Message | To fulfill your request | |
Data storage | ||
Stored for 3 years from the moment of submit. |
Newsletter Subscriber’s data
Data | Reasons for processing | Lawful basis |
Marketing | Consent | |
Data storage | ||
Stored for 3 years from the moment of submit, if you do not withdraw consent. |
Customer’s data
Data | Reasons for processing | Lawful basis |
To respond to your request if it is impossible to solve through chat |
Performance of the contract |
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Name | To personalize our response to your request | |
Any data provided by you in the LiveChat on the Website | To help you resolve your issues | |
Number of pages |
To calculate your order and provide you with the estimated price |
Performance of the contract |
Type of paper | ||
Academic level | ||
Deadline | ||
Price in EUR | ||
Currency |
To submit and proceed with your order |
Performance of the contract |
Academic level | ||
Type of paper | ||
Discipline | ||
Topic | ||
Paper instructions | ||
Additional materials | ||
Paper format | ||
Deadline | ||
Pages | ||
Spacing | ||
Sources to be cited | ||
Charts | ||
PowerPoint slides | ||
Writer category | ||
Types of additional services | ||
Coupons | ||
Payment details and amount | To confirm your payment | Legal obligation |
To log in to the existing account |
Performance of the contract |
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Password | ||
To sign you up to account |
Performance of the contract |
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Password | ||
Name | ||
Phone number | Consent | |
Message to Writer / Support | To answer your questions | Performance of the contract |
Files | To process additional information from you | Performance of the contract |
Data storage | ||
Data that is processed based on performance of the contract. | Stored for 3 years from the moment of submit. | |
Data that is processed based on consent. | Stored for 3 years from the moment of submit, if you do not withdraw consent. | |
Data that is processed based on legal obligation. | Stored for 6 years minimum from the moment of receiving. |
Data received from third parties
We may receive some personal data from third parties. The amount of data collected, the purposes, and the lawful basis for processing is determined by the respective privacy documents of these third parties.Third party | Description | Link to the privacy document |
LiveChat | We use API of the LiveChat for creating the direct chat with you through the Website. | Privacy Policy |
Stripe | We use Stripe for processing payments. | Privacy Policy |
PayPal | We use PayPal for processing payments. | PayPal Privacy |
Yespo | We use Yespo for email marketing. | Privacy Policy |
Data sharing with third parties
We can share your personal data with third parties without any harm to you and in full compliance with applicable law. In addition, we have implemented organisational and technical measures to ensure the security of personal data during data transfer to third-party.Third parties | Description |
Analytics tools | We use analytics tools to understand and promote our business. |
Messengers | We use messengers to communicate with you in ways that are convenient for you. |
Contractors, services providers on Website | We cooperate with service providers and contractors to provide you with their services, operate, develop and improve the features and functionality of the Website, fulfil your support requests, complete payment transactions, etс. |
Providers of the services our team use | We use CRM systems, messengers, and other services in our organisation to provide you with our services. |
State authorities, courts, law enforcement agencies, etc | We may be obliged to transfer some of your data to tax authorities, courts, law enforcement agencies, and other governmental bodies:
to comply with a government request, court order, or applicable law
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To get a detailed list of the third-party recipients of your personal data, contact us. |
Data transfer outside the European Economic Area
The personal data we collect is stored on servers in Germany. The data is stored in Germany by default, but we may need to process your personal data in another country. If there is no adequate decision by the European Commission regarding the country we transfer data to, we use adopted Standard Contractual Clauses based on legislation assessments for data protection during transfer and storage. If there is an adequate decision by the European Commission regarding the country we transfer data to, we can transfer personal data to that third country without any further safeguard being necessary. You can read more detailed measures to protect your personal data below.Data protection
We apply a variety of security measures appropriate to the risks.Organisational measures | |
Staff training | Internal policies and instructions |
Non-disclosure agreements (NDA) | Transfer protection |
Physical measures | |
Video monitoring | Signalling |
Limited access to premises | Round the clock security |
Technical measures | |
Two-factor authentication | Backups |
Data subjects rights
European Economic Area residents
You, as a data subject, have the right to interact with its data directly or through a request to us. This section describes these rights and how you can exercise them:Right | Description |
Right to access | You can request an explanation of the processing of your personal data. |
Right to rectification | You can change the data if it is inaccurate or incomplete. |
Right to erasure | You can send us a request to delete your personal data from our systems. We will remove them unless otherwise provided by law. |
Right to restrict the processing | You may partially or completely prohibit us from processing your personal data. |
Right to data portability | You can request all the data you provided to us and request to transfer data to another controller. |
Right to object | You may object to the processing of your personal data. |
Right to withdraw consent | You can withdraw your consent at any time. |
Right to file a complaint | If your request was not satisfied, you could file a complaint to the regulatory body. |
To exercise your rights, contact us. If your request was not satisfied, you can submit a complaint to your local Data Protection Authority. You may find it here. UK residents enjoy the same rights but may lodge a complaint at the other Authority in the UK – Information Commissioner’s Office. You can contact them at 0303 123 1113 or go online at www.ico.org.uk/concerns. |
United States residents
You, as data subjects, have some special privacy rights. To use them, please contact us.Please note! Depending on the state and legislative requirements, we have from 30 to 60 days to exercise your request, with the right to postpone it for 30 days more. |
Right | Description | Area | |
Right to access | You can request an explanation of the processing of your personal data. |
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Right to correct | You can change the data if it is inaccurate or incomplete. |
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Right to delete | You can send us a request to delete your personal data from our systems. |
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Right to portability | You can request all the data you provided to us and request to transfer data to another controller. |
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Right to opt out of sales | The right to opt out of the sale of personal data to third parties. |
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Right to opt out of certain purposes | The right to opt-out of processing for profiling/targeted advertising purposes. |
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Right to opt out of processing of sensitive data | The right to opt-out of processing of sensitive data. | California. | |
Right to opt in for sensitive data processing | The right to opt in before processing of sensitive data. |
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Right against automated decision-making | A prohibition against a business making decisions about a consumer based solely on an automated process without human input |
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Private right of action | The right to seek civil damages from a controller for violations of a statute. | California. | |
Please note! Some states do not have privacy laws. The rights of residents of such states are governed by U.S. federal law. If your state is not on the list, please contact us. |
Do not sell my personal information
California residents have the right under the California Consumer Privacy Act (“CCPA”) to opt out of the “sale” of their personal information by a company governed by CCPA. WM does not sell your personal information to anyone nor use your data as a business model. However, we support CCPA by allowing California residents to opt out of any future sale of their personal information. If you would like to record your preference that we will not sell your data in the future, please contact us via our email.Do-not-track requests
California residents visiting the Website may request that we do not automatically gather and track information about their online browsing movements across the Internet. Such requests are typically made through web browser settings that control signals or other mechanisms that allow consumers to exercise choice regarding collecting personal data about an individual consumer’s online activities over time and across third-party websites or online services. We currently do not have the ability to honour these requests. We may modify this Privacy Notice as our abilities change.Canada residents
You, as a data subject (individuals), under The Personal Information Protection and Electronic Documents Act, Personal Information Protection Act of British Columbia, Personal Information Protection Act of Alberta, and Act respecting the protection of personal information in the private sector of Quebec have the right to interact with its data directly or through a request to us regarding privacy issues. This section describes the privacy rights of Canadian residents and how they can exercise them:Right | Description |
Right to access | You can request an explanation of the processing of your personal data. |
Right to rectification | You can change the data if it is inaccurate or incomplete via request or profile settings on the Website / App. |
Right to delete | You can send us a request to delete your personal data from our systems or delete your account via Website / App settings. We will remove all data unless some of them we have to store in compliance with the law requirements. |
Right to data portability | You can request all the data you provided to us and request to transfer data to another controller. |
Right to object opt-out | You may object to the processing of your personal data. |
Right to withdraw consent | You can withdraw your consent at any time. |
Right not to be subject to automated decision-making | You can object to being subject to automated-based processing to know if there are consequences concerning them due to such processing. |
Right to lodge a complaint | If your request is not satisfied, you can file a complaint to the regulatory body. |
To exercise your rights, contact us. We have 30 days to exercise your request from the moment it is received on our contact email. If your complaint is not satisfied, you can file a complaint to the Office of the Privacy Commissioner of Canada. |
Cookies
We use cookies that are needed for the Website’s operation. By using cookies, we receive automatically collected data. You can read more in the Cookie Policy. If you want to turn off cookies, you can find instructions for managing your browser settings at these links:Internet Explorer | Firefox | Chrome | Opera |
Microsoft Edge | Vivaldi | Safari | Brave |
Privacy Notice updates
This Privacy Notice is developed according to the General Data Protection Regulation, other applicable privacy laws, and best privacy practices. Existing laws and requirements for the processing of personal data are subject to change. In this case, we will publish a new version of the Privacy Notice on the Website. If there are material changes to the Privacy Notice or the Website that affect your data privacy rights, we will notify you by displaying information on the Website and, if necessary, ask for your consent.How can you reach us?
- This is our registered address, company number and contact information:
- Name: Writing Metier OÜ
- Registry address: Harju maakond, Tallinn, Kesklinna linnaosa, Tuukri tn 19-315, 10120
- Office Address: 'Harjumaa, Tallinn linn, Narva mnt 7-634, 10117'
- Company Registration Number: 14505896
- Email: support@writingmetier.com